Vajibip Privacy Policy

1. Introduction & Applicability

Vajibip is an international-standard online gaming platform serving players in Bangladesh and around the world. This Privacy Policy ("Policy") explains how Vajibip collects your personal information, how it is used, how long it is retained, and the steps we take to keep it secure.

By using the Vajibip website or any of our services, you consent to this Privacy Policy. This Policy should be read alongside our Terms and Conditions.

2. What Information We Collect

We collect various types of information when you register and use our services. This generally falls into two categories:

• Self-Provided Information: Information you provide directly, such as your full name, email address, phone number, date of birth, home address, and identity documents (national ID or passport).
• Automatically Collected Information: Log data including your device's IP address, browser type, operating system, pages visited, links clicked, and timestamps.
• Payment Information: Your financial transaction details, including deposit records, withdrawal details, and payment method information (but never your full bank account number).
• Gaming Behavior: What you have played, how often, bet amounts, and win/loss records.
• Contact Data: Messages and complaints sent to our customer support team.

3. How Your Information Is Used

Vajibip uses your personal information solely for the following purposes:

• To create and manage your account.
• To verify your identity (KYC process) and comply with anti-money laundering regulations.
• To contact financial institutions on your behalf for deposit and withdrawal services, with your permission.
• To send promotional offers and bonuses (where you've given approval).
• To detect and prevent illegal activity, fraud, or system violations on any site.
• To provide customer support and answer your questions.
• To improve site performance and enhance user experience.
• To comply with requests from legal authorities and meet regulatory requirements.

4. Who We Share Your Information With

Vajibip does not sell your personal information to third parties. However, we may share data in certain circumstances:

5. Information Retention Period

Vajibip retains your information only for as long as necessary. Generally:

• Active Account: While your account remains active, we retain your basic information.
• Closed Account: Transaction records are retained for legal purposes (at least 5-7 years) even after an account is closed.
• Customer Service Records: Your complaints and disputes are retained for 2 years after resolution.
• Marketing Information: If you opt out, we will remove you from our marketing list immediately.

6. How We Protect Your Information

Vajibip follows industry best practices to keep your data secure:

• Encryption: All connections are protected with 256-bit SSL/TLS encryption.
• Firewall & Antivirus: Our servers are equipped with state-of-the-art security technology.
• Regular Audits: Third-party security experts test our systems.
• Access Controls: Only authorized employees can access your information.
• Data Backup: Your information is regularly backed up to secure servers.

7. Cookies & Tracking Technology

Vajibip uses cookies and similar technologies to enhance your experience. Here's what you should know:

• Essential Cookies: Required for account login and security — these cannot be disabled.
• Preference Cookies: Used to remember your language and display preferences.
• Analytics Cookies: Used to understand site traffic and usage patterns, without personal identification.
• Marketing Cookies: Used to show you ads relevant to your interests (you can update your preferences at any time).

8. International Data Transfer

As Vajibip operates globally, your data may occasionally be transferred to other countries. In all cases, international data protection standards are upheld, and your information receives the same level of protection regardless of where it is stored.

9. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you at any time.
• Right to Rectification: If any information is incorrect, you can request a correction.
• Right to Erasure: Under certain conditions, you may request that your information be deleted.
• Right to Object: You may object to certain types of data processing.
• Portability Rights: You can receive your data in a structured format and transfer it elsewhere.

To exercise these rights, please contact our customer support: [email protected]